In no event shall American Software Technology Ltd.be liable for any damages, including, without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with our site or use thereof, or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line or system failure regardless of American Software Technology Ltd. and/or its representatives being advised of the possibility of such damages, losses or expenses.
Although American Software Technology Ltd. attempts to ensure the integrity and accuracy of the site and its content, we can make no guarantees. It is possible that the site could include inaccuracies or errors, and that unauthorized additions, deletions and alterations could be made to the site by third parties. In the event that an inaccuracy arises, please inform American Software Technology Ltd. in order that it can be corrected.
Links to other Internet resources from this are used at your risk. The content, opinions expressed, and other links provided by these resources are not the responsibility of American Software Technology Ltd. and therefore we cannot be held responsible.
TERMS OF SERVICE
By purchasing the Support Plans you are indicating your agreement to be bound by the following Terms of Service
Availability of Services
1. American Software Technology Ltd telephone support services and online or onsite technical support services and products (collectively, the “Support Plan”) are available only to one (1) registered user (each, a “Member”) for one (1) or more computer systems subject to the Member contacting American Software Technology Ltd..
2. Support Plans are a collection of one (1) or more support sessions which is a term used by American Software Technology Ltd.to identify the time provided for all telephone support services and online or onsite technical support services. Each session is a period of time which consists of up to fifteen (15) minutes.
3. American Software Technology services can only be provided to Members who have an active account on our platform.
The Support Plans include online support services and telephone or onsite technical support services for all Microsoft platforms, devices, operating systems, applications and other items listed on the website. As new computer technology becomes generally available, American Software Technology will use its best efforts to support such technology also.
American Software Technology will use its best efforts to resolve Members’ computer technical problems.. American Software Technology will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Live and online or onsite response times may be delayed due to research and inquiries, as may be necessary. American Software Technology live or online or onsite technical support does not assure that every request for technical support will be resolved to Member’s satisfaction, and American Software Technology responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve by telephone or online or onsite support. American Software Technology has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to obtain any proprietary information necessary to resolve Member’s technical problem.
Member is responsible for providing American Software Technology with complete information concerning each Computer System. Prior to seeking technical support, Member is solely responsible for adequate protection and backup of Member’s data, software and/or hardware. Member shall not provide Member’s password to any third person or permit its use by any third person. Member understands and acknowledges that neither American Software Technology Ltd. nor any of its third-party product or service providers shall be responsible for any lost data, re-run time, inaccurate output, or work delays resulting from any technical support services, other services, or products provided by American Software Technology Ltd.
Repair Services and Parts Replacement
Repair Services and Parts Replacement can be provided where necessary. All costs are the responsibility of the Member and appropriate parts and services are supplied with a warranty of 30 days after the effective date of purchase or work carried out.
Optional services for software, hardware, installations, training, and other support services outside the scope of the standard Support Plan are available on an hourly basis unless otherwise agreed by a fixed price offer. Additional service charges will apply for an onsite support visit and will be quoted on a case-by-case basis.
Subscriptions & Service Plans
American Software Technology provide a range of subscriptions and service plans as detailed on the website, all are subject to the same terms and conditions. Members on a monthly billing cycle are required to make payments by the 7th of each calendar month (which are charged monthly in advance), annual billing cycles are required to make payment within 7 days from invoice, will both be subject to suspension of these accounts for up to 14 days from the payment due date impacting the use of our products or services ultimatley resulting in complete removal from our platform including deletion of all personal data at this point of time.
Termination & Cancellation
All products and services are provided either monthly or annually in advance, there are no minimum contractual terms other than the paid-for term of montly or annualy and can be fully cancelled on or before the end of this term. Any products or services invoiced to a member at the next billing cycle and not cancelled within 3 business days of renewal will remain liable for payment for the terms as per the renewal schedule provided.
Third-Party Link and Content Disclaimer
Links contained in the American Software Technology website may cause a user to leave the American Software Technology website. Such linked websites are not under the control of American Software Technology is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. American Software Technology provides these links from the American Software Technology website only as a convenience, and the inclusion of any link does not imply any endorsement by American Software Technology of the website or any of its contents. All users use materials and information in third-party websites at their own risk.
Renewal and Cancellation
Each American Software Technology Ltd. Plan or Subscription Service remains active on the Member’s account for the period of the billing period (monthly or annually). American Software Technology Sessions are valid for a period of 12 months from the date of purchase and need to be renewed when all sessions have been used on the Member’s account. Members can purchase further Support Plans when required via American Software Technology website or by telephone on +44 7405 617118 Refunds will not be given for cancelled Support or Subscription Plans.
American Software Technology Support Plans, and all rights of Members to receive Membership Services, are non-transferable.
American Software Technology Ltd. PLANS, THE American Software Technology Ltd. WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE American Software Technology Ltd.WEBSITE), AND ALL OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY American Software Technology Ltd.AND ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. American Software Technology Ltd. ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR OTHER INADEQUACIES IN THE MEMBERSHIP SERVICES, THE American Software Technology Ltd. WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFENCED OR LINKED TO IN THE American Software Technology Ltd. WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS.
LIMITATION OF LIABILITY
IN NO EVENT SHALL American Software Technology Ltd.BE LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS OF USE, LOSS OF DATA, LOST PROFITS, OR COMPUTER HARDWARE DAMAGE, IN CONNECTION WITH ANY OF THE MEMBERSHIP SERVICES, THE American Software Technology Ltd.WEBSITE (INCLUDING ALL INFORMATION, SERVICES, AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ASK DR. TECH WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY American Software Technology Ltd. OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS, WHETHER SUCH PERSON IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In the event American Software Technology’s delivery of the Support Plan is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labour difficulties; computer “hacking” attack or computer virus; any law, order, regulation or other action of any governing authority; or any other cause beyond reasonable control, then American Software Technology Ltd. shall be excused from such delivery to the extent that it is delayed or prevented by such cause.
Modifications to Terms of Service
American Software Technology Ltd reserves the right to amend the Terms of Service that govern use of the Support Plans and the American Software Technology website at any time by (a) posting a revised version of the Terms of Service on the website, or by (b) sending information regarding any amendment to the Terms of Service to the email address Member provides to American Software Technology Ltd.. Member is responsible for regularly reviewing the American Software Technology website to be notified of any amendments to the Terms of Service. Member’s continued use of the Membership Services after such amended Terms of Service have been posted or information regarding such amended Terms of Service has been sent to Member shall be deemed acceptance by Member of the amended Terms of Service.
Fair Usage Policy; Suspension or Termination of Services
American Software Technology has a set limit on the amount of data transfer or storage limits subjected to the plan selected for the service provided, each Member’s use is subject to our “fair use” policy. Under this policy, if at any time, in American Software Technology’s sole discretion, Member’s use exceeds the level of use reasonably expected from someone using these services, then American Software Technology reserves the right to suspend or terminate Member’s Services. In addition, American Software Technology reserves the right to suspend or terminate any Services of any Member that American Software Technology, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Member, or (c) for any anything that is not within its intended use.